Customer Quality Specialist

Customer Quality Specialist

Location:

Ogden, UT

Status:
Direct hire

Compensation: $65,000 to $88,000

Experience level: 3+ years of experience in a Quality role

In this role you will be responsible for customer scorecards owned, analyzed, and improved through defined action plans.

• Successful completion of external audits (IATF, customer, TISAX, ISO-related)
• Internal quality system compliance maintained and continuously improved
• Audit findings addressed with effective corrective actions and verified closure
• Take ownership of assigned OEM customer scorecards and serve as primary quality contact
• Provide oversight into the development and maintenance of the Quality Management System
• Ensure plant compliance with IATF
  16949 / ISO
  9001, Client policies, and Customer Specific Requirements
• Plan, execute, and report internal and external audits
• Review activities and action plans with plant leadership
• Analyze audit results and define audit and improvement priorities
• Lead and participate in problem-solving teams related to audit and customer findings
• Ensure correct distribution, understanding, and use of current standards and procedures
• Maintain and improve common quality systems and databases (CAPA, audits, documents, Go See Fix , etc.)
• Develop and maintain Management Manual and audit checklists
• Provide training and support on Quality Systems and standards
• Coordinate and administer third-party and customer audits

Bachelor's degree in Engineering, Quality, Manufacturing, or related field preferred (or equivalent experience)

• Quality system auditing (internal and external)
• Working effectively with cross-functional teams
• Manufacturing environment knowledge;
  Problem solving and corrective action methodologies (8D, PFMEA)
• Customer-facing communication
• Auditing experience, working with a cross functional team, Manufacturing
• Internal or Lead Auditor certification (IATF
  16949, ISO
  9001) preferred
• Other auditing certifications considered a plus
• Willingness to travel for customer or audit support as needed
• Flexibility to support off-shift or off-hours customer demands when required