Quality & Continuous Improvement Lead

Job Description

Description:

JOB SUMMARY

The Quality & Continuous Improvement Lead serves as GMRE's primary quality subject-matter expert and continuous improvement resources. Reporting to the Director of Security & Compliance, this position supports the development, maintenance, and improvement of GMRE's enterprise quality practices and Quality Management System (QMS).

The role extends beyond AS9100D and ISO 9001 compliance. The Quality Manager works across the organization to improve how work is defined, performed, evaluated, and improved through effective processes, procedures, work instructions, self-assessments, root-cause analysis, corrective action, and performance measurement.

This position partners with departments and programs to identify opportunities for improvement, strengthen process discipline, reduce recurring issues, improve consistency, and increase organizational maturity. Success requires a collaborative, practical, and quality-minded professional who can influence change, build strong working relationships, and help employees and leaders continuously improve how GMRE operates.

Success Measures

• Effective and sustainable AS9100D and ISO 9001 QMS.
• Improved process consistency, documentation, and discipline.
• Increased use of self-assessment and continuous improvement practices.
• Timely and effective root-cause analysis and corrective action.
• Strong audit readiness and customer confidence.
• Measurable improvement in organizational quality and maturity.
• Effective collaboration across departments, programs, and locations.

ROLES AND RESPONSIBILITIES

Quality Management and Continuous Improvement

• Maintain and continually improve GMRE's QMS in alignment with AS9100D, ISO 9001, contractual requirements, and company objectives.
• Serve as a quality subject-matter expert and resource to departments, programs, and leadership.
• Help departments define, document, maintain, and improve processes, procedures, work instructions, and supporting records.
• Facilitate continuous improvement initiatives focused on effectiveness, consistency, efficiency, and organizational maturity.
• Promote practical quality principles throughout the organization rather than limiting Quality to certification or compliance activities.
• Develop and support methods for departmental and process self-assessment.
• Identify recurring issues, process gaps, trends, and improvement opportunities and work with responsible organizations to address them.
• Facilitate root-cause analysis, corrective action, preventive improvement, and verification of effectiveness.
• Support development and monitoring of meaningful quality and process performance measures.
• Promote standardization and sharing of effective practices across GMRE.

Quality Management System and Auditing

• Coordinate day-to-day administration and maintenance of the QMS.
• Monitor applicable AS9100D, ISO 9001, customer, contractual, and internal quality requirements.
• Plan and perform internal audits and process assessments.
• Support external certification, customer, and government audits.
• Coordinate findings, nonconformances, observations, and corrective actions through closure.
• Prepare quality performance information, trends, risks, and recommendations for review by the Director of Security & Compliance and organizational leadership.
• Support management reviews and maintain required quality records and objective evidence.
• Evaluate QMS effectiveness and recommend improvements to policies, processes, procedures, and controls.

Enterprise Process Improvement

• Partner with Engineering, Manufacturing, Operations, Program Management, Contracts, Security, Supply Chain, and other functions to improve business and operational processes.
• Help process owners establish clear responsibilities, inputs, outputs, controls, measures, and documentation.
• Review processes and documentation for clarity, effectiveness, consistency, and alignment with applicable requirements.
• Encourage departments to routinely evaluate their own performance and identify opportunities for improvement before issues become findings or customer concerns.
• Facilitate cross-functional problem solving where process gaps or quality issues involve multiple organizations.
• Support development of scalable processes and quality practices that enable GMRE's continued growth.
• Apply appropriate Lean, process-improvement, and problem-solving methods where they provide practical value.

Program, Manufacturing, and Supplier Quality

• Support programs and operational teams in interpreting and…