Sr. Sales & Service Specialist

Job Purpose

The Senior Sales & Service Specialist is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Senior Sales & Service Specialist creates and/or enters quotes, processes customer orders, and resolves customer issues. The Senior Sales & Service Specialist plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

• Quote large bid events in partnership with supply chain, regional sales management, and supervisors.
• Collect feedback from customers following bids to strategize winning future business.
• Identify and actively pursue sales opportunities to significantly contribute to overall sales growth.
• Proactively engage with customers and utilize product knowledge to make recommendations and offer add‑on solutions that maximize customer delight and drive sales growth.
• Apply an expert‑level understanding of the market for individual product categories.
• Price products to concurrently maximize margins while winning bids.
• Provide customers with the most sophisticated support in terms of PVF solutions, including alternative product offerings and addressing the most complex customer needs.
• Respond to customer requests for quotes by sourcing products from existing company inventory or buying them externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Utilize MRC Global systems/software to create quotes, locate available products/materials, process customer orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing/non‑contract pricing, freight, delivery schedules, and KPIs.
• Compile reports and assess data and trends on customer accounts to review with management.
• Conduct complex negotiations with vendors on behalf of the customer.
• Verify the on‑time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers' needs and concerns with a problem‑solving approach to challenges of the highest complexity.
• Validate that products specified in customers' quote requests are permitted per their respective approved manufacturers' list (AML) or customer‑provided specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
• Consult with managers, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
• Serve as team lead for training, development, and mentorship of other team members.

Typically requires four plus (4+) years of related experience with PVF products.

• Possess in‑depth knowledge of customer requirements for one or more of MRC Global's key accounts.
• Ability to source material, to include both in‑stock product and external vendors.
• Attention to detail.
• Works with a sense of urgency and can proficiently and accurately process a high volume of sales orders.
• Execute role with minimal supervision.
• Intermediate capability in Excel, Outlook, Word, etc., and advanced knowledge base in MRC Global's proprietary software to work efficiently.
• Ability to communicate and promote ideas and transfer detailed knowledge to others, including training or mentorship of others.
• Ability to effectively present information in one‑on‑one and small group situations.

• Frequent driving/traveling.
• Able to interact with others frequently.
• Most work is performed at a desk or in front of a computer.
• Able to sit/stand for long periods of time.
• For position‑specific…