Parts Back Counter Job Ogden area,Utah USA,Sales

Ken Garff Automotive Group, specifically Ken Garff GMC Buick, is looking for a talented Parts Back Counter Sales Associate who aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

Benefits

Paid training and real career growth
Competitive compensation package
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long‑term disability, AD&D and Life Insurance
Year‑end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

Responsibilities

Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines
Deals directly with customer complaints stemming from parts issues
Encourage the sale of branded parts
Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
Establish processes to ensure accuracy between inventory and computer records
Refresh accessory displays and coordinate with Sales Manager to ensure an accessory vehicle is available
Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
Make warranty and billing adjustments
Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
Ensure that all dealership purchases are properly accounted for before payment is made
Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
Assist in collecting on overdue accounts
Notify all special-order customers upon arrival of parts

Qualifications

2 or more years of experience in an automotive parts department preferred
Ability to read and comprehend job‑related instructions and information whether electronic or paper‑based
Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
High School diploma or equivalent required
Must have the ability to move about the parts department and have computer skills
Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
Valid in‑state driver’s license with driving record that adhere to company standards

Equal Opportunity Employer

We are an Equal Opportunity Employer (( We Hear You ))

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