Retail Sales Associate

Scandinavian Designs - Dania Furniture is looking for a Sales Associate to join our team!

Position: Non-Exempt / Hourly

Job Type: Full-time / Permanent

Training Wage: $16.50/hr - $18/hr for three months! Paid Bi-weekly!

Post Training Wage: Continuous base pay of $17.00/hr PLUS uncapped commission! Which is $35,360 per year guaranteed, then more earning potential on personal commission.

• Create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth and profitability in a commission-based sales environment.
• Provide excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Contribute to a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self‑led learning and company‑driven product and service training.
• Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
• Sales Associates responsibilities include and not limited to:
  • Process sales including cash and credit, service, and refund transactions accurately.
  • Perform transactions in our sales and inventory system (POS), complete customer orders, take payments, and schedule delivery dates for customers.
  • Greet our clients and answer our phones in a prompt, warm, professional, and polite manner.
  • Process all after‑sale service issues with empathy and by following company policy.
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations.
  • Demonstrate effective de‑escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
  • Keep the showroom clean, well maintained, and welcoming.
  • Support the warehouse, store support and delivery drivers as needed.
  • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies, and other duties as assigned.
  • Read and respond to company communications shared on the company intranet.
  • Follow through on emails designated to you within the same day.

• 6 months to 2 years or more in sales, retail, and customer service experience encouraged.
• Excellent communication skills and professional sales presentation.
• Able to read product and transaction information.
• Associates are available to work a combination of days, evenings, and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory, and other busy times.
• Able to successfully complete the pre‑employment background check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling, and stooping.
• Light cleaning, vacuuming, and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

• High School diploma or equivalent; experience in customer service, retail sales, interior design, or consulting preferred and not required.

• Benefits for Full‑time Associates
  * including:
  • Health benefits with opt‑in for Dental, Vision benefits, and possible Health Savings Account (HSA)
  • 401(k)
• Work life balance
• Paid Time Off (PTO)
• Pet Insurance
• Tuition Assistance

* Benefits eligibility depends on scheduled hours.

We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.