Mid-Market Account Manager

• Lead a customer outreach process involving calls and emails to build and manage external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase usage and advertising spend on Reddit
• Use training resources to stay current on product knowledge
• Use data to manage, review, and report on pipeline to the manager weekly, including a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage internal Market Star team and external client counterpart relationships
• Prepare and run monthly, quarterly, and yearly performance reviews with internal Market Star peers and leadership
• Use data to drive planning and success
• Provide customer sentiment insights, product feedback, and key industry learnings internally and externally

• Strong time and project management organizational skills
• Proficiency with Microsoft Office and/or Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Ability to multi-task, manage time effectively and adapt to change
• Ability to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account management or prior experience in sales or technology preferred

Demonstrates strong account management capabilities with a focus on customer outreach, relationship building, and data-driven decision-making. Proficient in utilizing CRM systems and Microsoft Office or Google Suites to achieve sales targets and enhance customer engagement.

• Account Management
• Customer Relationship Building
• Data Analysis
• Sales Goal Achievement
• Project Management

• CRM Proficiency
• Data Interpretation
• Sales Strategy Development
• Microsoft Office
• Google Suites

• Time Management
• Organizational Skills
• Written Communication
• Verbal Communication
• Adaptability

• Customer Outreach
• Brand Awareness
• Performance Reviews
• Customer Sentiment Insights
• Advertising Spend