Installer IV

Responsibilities

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor or General Manager.

• Installs HVAC equipment and accessories in the customer’s home under the direction of the Field Supervisor or General Manager.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications; performs limited diagnostics as needed.
• Designs, fabricates, and installs various ducts and duct fittings as required.
• Performs start‑ups on air conditioning and heating systems and other components.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer and coordinates replacement product sales leads with the Sales and Service Coordinator.
• Is responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for.
• Completes all paperwork accurately and in a timely manner; collects payment from the customer.
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Maintains a clean and neat installation vehicle in line with the company’s professional image.
• Follows standard procedures, keeps the vehicle stocked, returns defective warranty parts to the branch, and replenishes vehicle stock as needed; may complete material requisition forms and related administrative activities.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assists with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Trains other installers in technical skills and company procedures as assigned.
• Performs similar or other duties as needed or assigned.

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) procedure(s).
• Operates devices or equipment as prescribed by company program(s) or procedure(s).
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Does not perform any act that may endanger the safety or well‑being of others.
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirements.

• High school diploma or GED with additional training and 5+ years of HVAC technical training; certification required.
• Must possess all valid licensing or certification required by federal, state, provincial, or local laws for the geographic work area.
• EPA and safety certifications required.
• Proficient in fundamentals of heating, air conditioning, and ventilation equipment, as well as related accessories.
• Advanced skills in installing heating, air conditioning, and ventilation equipment and accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to…