Assistant Store Manager

Overview

ASSISTANT STORE MANAGER – Full-Time

We are looking for full-time Assistant Store Managers who are enthusiastic, energetic, friendly, and hardworking. The Assistant Store Manager is responsible for providing exemplary selling and customer service to improve the productivity and profitability of the store. The role involves giving customers product recommendations and solutions, serving as a role model of best practice retail execution, and focusing on sales, service, and relationship-building at all times.

The Assistant Store Manager leads by sharing product knowledge, reading and incorporating store communications, and managing daily tasks as assigned by the Store Manager, including the responsibility of opening and/or closing the store at the start or end of the day.

Additionally, inventory management procedures, conducting product sets, stocking product, housekeeping, and assisting with stockroom duties are accomplished as identified or assigned. The Assistant Store Manager works closely with the corporate store team and reports directly to the Store Manager.

• Creating and maintaining a warm, inviting, easy-to-navigate shopping environment.
• Building and sharing expertise on products, promotions, services, and brand rewards programs – relevant and customized to the unique and wide range of shopper needs, relationships, and occasions.
• Serves as a support for store management with the team.
• Helping customers find the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Sharing and showcasing stories and communities of caring to reinforce the cycle of kindness.
• Handling store operations to make interactions easy and convenient for shoppers — product replenishment and merchandising, ringing sales, processing shipments, managing inventory, fulfilling  orders, curbside deliveries, etc.
• Delivering an exceptional consumer shopping experience that leaves guests inspired, enabled, affirmed, and eager to return.
• Working as a team to help meet the sales goals for the store by ensuring each customer leaves with everything they needed and a few things they didn’t know they needed.
• Upholds all company policies and practices.
• Performs/completes other duties or special projects as assigned.

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week, and also work two (2) weekend shifts per month.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings and weekends.
• Ability to provide proof of eligibility to work legally in the United States

• High school diploma or equivalent.
• Two (2) or more years of experience in (specialty) retail, sales, or customer service.

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees. Strong sense of urgency, flexibility and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate. Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to have access to store cash and product assets, and will be accountable for maintaining accurate records and/or deposits.
• Ability to assist in the training of new store employees and work closely with store management to understand new policies, operational changes, and/or training initiatives.

• Must be able to continuously stand/walk, push/pull, lift/carry up to 10 pounds, use fine finger movement (i.e. keyboard operations, writing) and tactile/touch to assist with products/customers/registers/equipment, and grasping/gripping/holding with hands and/or fingers.
• Must be able to frequently bend at the waist, climb/work at heights, kneel and squat, lift and/or carry up to 40 pounds, and reach overhead with arms raised above shoulder height/forward reaching.
• Must be able to occasionally balance on uneven surfaces, lift and/or carry up…