Dispatcher, Administrative​/Clerical

Vaco is hiring a Dispatcher
.

Location:

Walbridge, OH

Compensation: $24–$26/hour

• Facilitate service requests from customers by coordinating with service technicians and other personnel to ensure customer needs are addressed promptly.
• Work with technicians to coordinate their schedules and provide necessary information to complete service calls, preventive maintenance or projects.
• Forecast future schedules for technicians.
• Communicate with customers, both internal and external, to assure all commitments are met.
• Utilize service software for service call setup, tech scheduling, and updates.
• Assist service technicians and project coordinators with purchase orders.
• Create service field quotes for technicians as needed and generate service calls when approved.
• Maintain data from technicians’ mobile application.
• Work with service accounting personnel to resolve questions on completed service calls.
• Assist project coordinators in scheduling technicians for projects.
• Collaborate with multiple dispatchers to ensure seamless dispatch operation.
• Review and update open service calls.
• Assist with tasks as directed by Dispatch Supervisor.

• Strong organization skills
• Active listening and effective communication
• Adaptability and empathy
• Ability to multi‑task and remain calm under pressure
• Attention to detail and strong follow‑up
• Teamwork and strong interpersonal skills
• Proficiency in Microsoft Office and related computer skills

• High School diploma or GED
• Three or more years of dispatch or administrative experience
• Experience in a high‑performance construction or service industry

• Previous dispatch experience (HVAC, 911, commercial truck, etc.)
• Ability to work effectively with multiple personalities and communicate accurately between customers and technicians
• Experience working in an open office setting with other dispatchers