Dispatcher - CSR - Admin Assistant

Time Savers Heating & Cooling – Loveland, OH

We are looking to hire a full‑time Dispatcher – CSR – Admin Assistant. Do you have a type A personality? Are you comfortable on the phone? Would you like to work for a growing family‑owned company? If so, please read on!

This position earns a competitive wage of $18.00 – $23.00 per hour, depending on experience. We provide fantastic benefits to our office team, including a competitive health insurance package, paid holidays, a vacation package, paid time off (PTO), and a retirement program. Additionally, we offer on‑the‑job training.

We have over 33 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers’ needs. With expert technicians and professional installations, we will fix it right the first time!

As a family‑oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we also offer a supportive work environment!

As a Dispatcher – CSR – Admin Assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer‑service skills, you build a great rapport with each client.

Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians’ time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, and if complaints occur, you use your customer‑service skills to quickly resolve the situation.

When dispatching our technicians, you accurately relay necessary information.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you will contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions.

This is a great opportunity for someone who enjoys variety, thrives in a fast‑paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference.

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer‑service skills

Experience in an administrative or customer‑service position is preferred but not required. Knowledge of the HVAC industry would be a plus. Can you effectively manage various tasks? Are you organized and attentive to detail? Do you enjoy data entry? Are you service‑oriented? Do you have top‑notch time‑management skills? If yes, you might be perfect for this entry‑level administrative position.

This entry‑level HVAC administrative position is full‑time and typically works in our office from 7:30 AM – 3:30 PM, Monday – Friday.

Location:

45140