Operations Supervisor

Location: Cincinnati

General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As a Sales Support Supervisor (SSS) you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL's top accounts to success and accelerate growth, by effectively managing support needs.

What's in it for you:

• Competitive compensation
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Coach and develop team members to improve performance and exceed department and company objectives
• Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE's on requirements to qualify for support and ongoing expectations towards retaining support staff
• Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs
• Advocate for and drive company focus items
• Manage the interview, candidate evaluation, and hiring process
• Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation
• Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement
• Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics
• Oversee time management, attendance, productivity and policy compliance
• Development of future leaders in the department/company
• Assist and provide coverage for Sales Support Managers as needed

What you need:

• At least two years' TQL experience required
• Previous Captain/leadership experience required
• High level performer in current role
• Ability to work in a fast-paced environment with quickly changing priorities
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Advanced computer skills including proficient knowledge of Microsoft Excel
• Willing and able to travel up to 20% for office visits, support needs, and leadership meetings

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at