Standard & Change Management Specialist

Job Description Summary

The Standard Work & Change Management Specialist supports business and commercial Sales operations with focus on Standard work and Process Change management. This includes ownership of tactical activities in various operational areas such as management of standard work library, mapping standard work dependencies, Order forecasting, analytics, implementation project management, process improvement, cross‑functional collaboration and training. The role is well‑suited for someone who can operate effectively in a matrixed environment, coordinate across multiple stakeholders, and translate business needs into structured processes and operational outcomes.

This position will help drive business rhythm activities, maintain key operating mechanisms, support order forecast accuracy, lead or support CRM / process transformation efforts, and identify opportunities to improve execution where standard processes do not yet exist.

• Own and maintain the Standard work library, keeping it up to date with the latest documentation.
• Establish rhythm and standards for periodic reviews and updates.
• Own the Change management standard work that incorporates interdependence between DJIs across the Capture process.
• Create an intake process for change requests and an approval process with stakeholder buyoff.
• Own Deal Factory Process Communications, facilitating monthly newsletters and change‑management communications.
• Execute monthly status reports related to orders, cash, and T&L.
• Facilitate engagement with Regional Capture leaders to maintain orders and cash forecasts in partnership with capture and contracts teams.
• Own standard work for this process to feed monthly DES MORs.
• Run monthly T&L reporting and forecast in collaboration with accountable leaders.
• Maintain leadership operating mechanisms, including MOR Bowler content, and ensure materials are complete and ready for operating reviews.
• Organize pre‑work and supporting inputs for executive‑level reviews and decision‑making.
• Support CRM strategy and roadmap projects in support of SFDC consolidation and business transformation efforts.
• Partner with functional teams to develop standard practices that can be implemented into digital solutions.

• Use judgment to propose alternative solutions outside set parameters for complex day‑to‑day problems involving projects, product lines, markets, sales processes, or customers.
• Prioritize information for decision‑making.
• Apply technical experience and analytical thinking.
• Leverage internal and limited external sources to arrive at decisions.
• Demonstrate strong interpersonal skills, explaining information, fostering consensus among team members, conveying performance expectations, and handling sensitive issues.

• Bachelor's degree from an accredited university or college.
• Minimum of 4 years of experience in business development operations, continuous improvement, operational excellence or related field.
• Ability to travel up to 10% of the time.
• U.S. government contract restrictions apply; this posting is only for U.S. citizens, and proof of status will be required.
• Strong analytics capability, including comfort working with KPIs, forecasts, and operational data using Microsoft tools (Excel & PowerPoint).

• Project management experience, especially in cross‑functional or matrixed environments.
• Experience in a business development, sales operations, contracts, or commercial support environment.
• Ability to influence without direct authority and lead through collaboration.
• Proven success managing multiple initiatives simultaneously while maintaining attention to detail and deadlines.
• Ability to support change management and help teams adopt…