Control Analyst - French Speaker

Job Description

WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Center, a dynamic team of 400+ professionals is driving that legacy forward every day.

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients' corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

The Level 2 Control Analyst contributes to the security and compliance of operations carried out by WTW CRB France. Following a plan defined by the Internal Control and Operations Departments, he/she performs second-level controls on all operational processes: subscriptions, fleet management, premiums/commissions, claims, and complaints. The objective of the position is to verify the proper application of procedures, identify discrepancies, and document the results to ensure control of operational and regulatory risks.

Key responsibilities include:

Performing level 2 controls

• Perform controls defined in the CRB control plan, according to the frequency and methodology communicated.
• Examine the files, samples, or data extracts provided to verify the compliance and accuracy of the processing carried out by the operational teams.
• Apply the control checklists and analysis criteria in a consistent and documented manner.
• Identify any anomalies, discrepancies, or non-conformities observed, classifying them according to their nature and severity.
• Ensure full traceability of controls.

Documentation

• Populate monitoring and reporting tools (dashboards, databases, control platforms).
• Report major deviations requiring further analysis or corrective action.

Continuous improvement and quality of the process

• Propose adjustments to control grids or operating procedures when inconsistencies or inaccuracies are identified.
• Contribute to improving the reliability of control data (accuracy, consistency, completeness).

We are seeking a motivated colleague to join our dynamic organisation. The ideal candidate will demonstrate the following qualifications and attributes:

• Fluency in French (minimum level C1; C2 preferred).
• Basic understanding of internal control principles and control levels.
• Ability to apply control checklists with rigour and consistency.
• Good knowledge in Microsoft Office tools, including Excel, SharePoint, Power BI, and monitoring tools.
• Capability to identify, classify, and document anomalies in a clear and structured manner.
• Highly rigorous, methodical, and detail-oriented approach to work.
• Reliable and strictly compliant with established procedures.

At WTW, we offer more than just a job—we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.

• Job Identification
• Job Category Service and Delivery
• Locations Rua Barata Salgueiro, 33, Lisboa, , PT
• Job Schedule Full time