Intern Customer Engagement Projects; f​/m​/d

About the Role

The Customer Engagement unit is responsible for developing the engagement center and all related customer interaction channels. The intern will support the team in developing system requirements, ensuring the development of needed communication plans, and documenting all relevant project administration.

• Assistance on communication between departments and documentation to prepare the business processes
• Support communicating with related departments for the CEC touch points
• Follow up on updates from departments on changes and developments on the business processes
• Research for project preparation e.g. comparison of messaging applications in the market, research for which information we may need on the contact forms on website, etc.
• Assistance on third‑party implementation process in case needed e.g. documentation, report follow up
• Access Management
• SWOT Analysis
• Creation of RACI charts
• Preparation of flow charts
• Preparation and control of projects documentation and administration
• Development and maintenance of the unit’s archive folders, SharePoint as well as documentation
• General documentation for the unit – e.g. documentation for upcoming tenders, general document follow up, etc.

• Bachelor degree or above in business, marketing, economics, telecom (or similar)
• 0‑2 years or above experience in project management, preferred in customer relationship management, call‑center or business development (or similar area)
• 0‑2 years experience in managing complex projects

• Knowledge in software/business or services development projects
• Knowledge/experience in project management
• Knowledge/experience in customer contact center world
• Solid organizational skills including attention to detail and multi‑tasking skills
• Innovative and out‑of‑the‑box mindset
• Solution‑oriented
• Excellent analytical, organizational, and numeric skills with a results‑oriented personality
• Knowledge of project management principles including use of project management tools
• Business consulting skills and knowledge including problem‑solving, negotiations, assessments, presentations, listening, influence decisions and researching
• Ability to work independently and self‑manage daily activities
• Good written and oral communication skills in English and German;
  Other European languages are a plus

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.