Relationship Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payments Relationship Manager based in Germany.

This role sits at the intersection of payments strategy, partnerships, and product growth within a fast-scaling global digital marketplace. You will be responsible for managing and expanding relationships with payment service providers while ensuring optimal performance, reliability, and efficiency of payment systems. The position plays a key role in shaping payment strategies that directly impact user experience, transaction success rates, and overall business growth.

You will work closely with cross‑functional teams including product, finance, legal, and customer support to ensure seamless integration of payment solutions. The environment is fast‑paced and data‑driven, requiring strong negotiation skills and analytical thinking. It is an excellent opportunity for a payments professional who thrives in international, high‑growth digital ecosystems.

• Develop and execute payment strategies aligned with overall business objectives to support platform growth and transaction efficiency.
• Manage and strengthen relationships with existing payment service providers while identifying, evaluating, and onboarding new partners.
• Lead negotiations with payment partners regarding fees, contract terms, and service levels to ensure optimal business conditions.
• Monitor payment performance metrics such as transaction success rates, failures, and processing efficiency, ensuring rapid issue resolution.
• Collaborate with cross‑functional teams including product, legal, finance, marketing, and customer support to ensure seamless payment integration.
• Conduct ad‑hoc analyses and market research to support strategic decision‑making and improve payment ecosystem performance.

• Proven experience in payments, financial services, business development, or related fields in a global or high‑growth environment.
• Strong track record of managing relationships with payment service providers, banks, or financial institutions.
• Experience in negotiation of commercial terms, contracts, and service agreements.
• Excellent communication skills, with the ability to explain complex payment concepts clearly to both technical and non‑technical stakeholders.
• Strong analytical and problem‑solving skills, with the ability to operate effectively in fast‑changing environments.
• Experience in project management and cross‑functional collaboration.
• Strong organizational, planning, and time management skills.
• Background in e‑commerce, marketplaces, or gaming industries is a strong plus.

• Opportunity to join an employee stock options program.
• Performance‑based bonuses and additional reward systems.
• Flexible work arrangements, including remote and hybrid options.
• Personal learning and professional development budget.
• Paid volunteering opportunities.
• Additional paid leave and wellbeing‑focused benefits.
• Opportunity to work on a fast‑scaling global digital marketplace.
• Strong career growth potential in an international environment.