Operations Delivery & Control Analyst

The Operations Delivery & Control (OD&C) Analyst drives operational effectiveness through advanced analytics, pilot performance reporting, insight generation, and control execution. This role supports well-managed enterprise operational change, monitoring performance, and continuous improvement by identifying capacity challenges, improving transparency, strengthening how enterprise-wide pilots are measured and communicated while ensuring strong adherence to quality assurance and control frameworks.

Partnering across business, technology, legal, and compliance teams, the OD&C analyst helps to improve productivity, accountability, and profitability while enabling the organization to adapt to evolving business needs. Through a combination of data-driven analysis and control discipline, the OD&C Analyst strengthens accountability, mitigates risk, and contributes to improved productivity and overall business performance.

• Analyze operational pilot performance and develop metrics, dashboards, and analytical frameworks
• Translate complex data into clear, actionable insights for operational and business leaders
• Identify opportunities to improve efficiency, resource utilization, execution quality while also supporting issue identification and customer remediation efforts.
• Perform workflow mapping, requirements definition, and gap analysis for improvement initiatives
• Build and maintain dashboards, performance trackers, and reporting tools.
• Prepare high‑quality materials for business reviews, leadership updates, and performance discussions
• Prepare executive-ready presentations and materials that communicate insights, outcomes, progress and actionable recommendations
• Partner cross-functionally with business, operations, and technology teams
• Support issue resolution through structured problem-solving and analytical thinking
• Develop and maintain reports using Power BI, SAS, Databricks and other platforms using Snowflake and other data sources
• Key reporting activities—including pilot capacity views, process testing, operational controls, call monitoring, business partner oversight, and executive reporting
• Deliver ad hoc analysis, due diligence, automation and project support as needed

• 3–5 years in operations strategy, business analytics, quality assurance, or transformation roles
• Strong analytical skills and experience using data to guide decisions
• Proficiency in Microsoft Office applications and experience with analytical tools including Power BI development skills.
• SQL and relational database experience include writing queries, data extraction, creating views, and reporting.
• Strong understanding of data validation and quality control practices (e.g., reconciliations, reasonableness checks prior to report/dashboard delivery)
• Experience supporting, building and automating operational reporting
• Familiarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plus
• Familiarity with project management methodologies, tools, and solution delivery life cycles.
• Exceptional relationship building and stakeholder influencing skills.
• Strong capability in developing executive caliber materials.
• Strong analytical, critical thinking, and problem-solving skills with a structured approach.
• Strong business acumen with a deep understanding of operational, production, monitoring, and efficiency metrics.
• Ability to execute discipline under strict deadlines while managing multiple priorities.
• Ability to analyze and interpret complex data to inform strategic decision making.
• Proficiency in data analysis tools and financial modeling techniques to support data driven recommendations.
• Excellent written, presentation, and verbal communication skills.
• Enterprise mindset with the ability to connect work to broader organizational strategy.

This role is eligible for discretionary compensation

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

One Main Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.