Manager of Sales Support

Manager of Sales Support

Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.
• Establish clear performance metrics, monitor productivity, and drive service excellence.
• Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

• Oversee the accurate and timely processing, validation, and booking of global sales orders.
• Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.
• Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

• Partner with Sales to support deal structuring, pricing, and proposal development.
• Ensure timely and consistent quote generation aligned with company guidelines.
• Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

• Monitor order pipeline, backlog, shipments, billing, and delivery performance.
• Deliver actionable reporting and insights to Sales and leadership teams.
• Use data to identify trends, risks, and opportunities for operational improvement.

Cross-Functional Collaboration

• Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
• Drive alignment across systems and processes (e.g., ERP, CRM tools).

Customer Experience

• Champion a customer-first mindset, ensuring timely resolution of order issues and proactive communication.
• Maintain strong relationships with internal and external stakeholders.

Qualifications

• Experience:
  
  5+ years of experience in order management, sales operations, or a related function. Prior experience in a lead or supervisory role preferred.
• Functional Expertise:
  Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations. Experience supporting complex, technical product or solution environments (technology industry preferred).
• Systems & Tools:
  Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce). Advanced Microsoft Office skills (Excel, Outlook, Word).
• Skills &
  
  Competencies:
  
  Strong analytical and problem-solving skills with attention to detail. Excellent communication skills (English required, written and verbal). Ability to manage multiple priorities in a fast-paced environment. Proven ability to drive process improvements and influence cross-functional stakeholders. Customer-focused with strong business acumen.

Preferred Qualifications

• Experience in data storage, backup, archival, or related technologies.
• Familiarity with global sales operations and international order processing.

Work Environment & Expectations

• Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter-end).
• Flexibility to work in-office in Guadalajara as needed in a hybrid environment.
• Capability to work both independently and collaboratively within a global team.