Process and Product Delivery Specialist

Job Duties

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support life cycles.
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
• Draft, validate, and finalize processes to enable new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
• Facilitate process review sessions to promote effective adoption of new workflows.
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
• Prepare processes for release in North America with the aim of expanding the services globally.
• Present process insights, suggestions, and strategic plans with leadership.

• 5-7 years related experience
• Bachelor’s degree (Business, Engineering, Operations)
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Experience in operations, process documentation or cross-functional program roles.
• Travel (5%)
• Job requires employee to drive a personal vehicle to conduct company business and/or travel locally between company locations during scheduled workday occasionally.

• Strong oral, written, and presentation communication skills.
• Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
• Experience working in cross-functional environments aligning roles and responsibilities.
• Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
• Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
• Lean, Six Sigma, or process improvement certification.
• Experience scaling processes across regions or global organizations.
• Ability to influence without authority and drive organizational alignment.
• Familiarity with CRM, ERP, or workflow tools.

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.