Product Technical Services Advisor & Field Technician

Terreal North America’s parent company, Ludowici, a leader in terracotta roofing, claddings, sunscreen and flooring building products, is seeking a full-time product technical services advisor and field technician to assist in continuing overall company successes and growth. This product technical services role is a critical position within Ludowici. This role is responsible for providing technical support at job sites (nationwide) for the installation of roofing, wall cladding and flooring materials.

Ludowici offers a collaborative, team environment where open discussions and sharing of information and expertise is encouraged. Successful candidates should have knowledge of commercial, institutional and residential construction drawings, specifications, and installation processes. Please visit  to learn more.

• Primary responsibility will be to work with installation contractors and customers on project job sites when needed to assist in project installation start-ups and to trouble shoot installation situations in which manufacturer guidance and support is needed.
• When needed, attend project jobsites, attend pre-construction meetings and then follow-up visits with written observation and technical reports.
• Training installation contractors both virtually and on-site/in-person will be a significant part of this position.
• Must have the ability to answer technical questions regarding product information, product installation and product pricing.
• Must be able to review plans, specifications, and designs with Sales/Project Management teams to highlight areas of concern.
• Will need to participate and lead in contractor training events presenting company prototypical details and assist in directing hands on training events.
• Additional responsibilities include working with the Director of Technical Services to keep all product technical support tools and documents accurate and up to date.
• Must be able to effectively communicate with company sales representatives and external customers including building owners, contractors & architects.
• Additional responsibilities when not traveling to project sites will be to prepare product material estimates for roofing, wall cladding, flooring and trade good materials. This will require putting together component-based material takeoffs and writing formal pricing proposals.
• Must prepare material proposals for a wide variety of projects across the U.S. and occasionally for export market.
• Must work with inner company Trade Goods Manager/Department to promote/manage standard trade good component pricing ensuring proposals include all materials company can offer.
• Must be able to review material takeoffs and proposals developed by others for accuracy and completeness prior to material proposal issuance.
• Assist company to maintain and update material proposal tools, forms, installation guidelines/techniques, technical policies and procedures.
• Use construction knowledge of roof, wall and floor assembly construction principles to perform takes off and build sales quotations.
• Ensure all sales quotation data is entered accurately and clearly to define the scope of the sales quotation.
• Participate in conference calls or onsite meetings with sales representative and architects as well as perspective customers regarding construction and installation detailing.
• Communicate with internal project managers and customer service department.

• 5-10 years experience in an estimating role and/or in working with installation crews (on project sites) who install building materials in the construction industry (Preferred).
• Strong interpersonal verbal and written skills.
• Salesforce CRM and Dynamics 365 software platform (Preferred, but not required).
• Experience and proficiency in Revit and/or AutoCAD software (Preferred, but not required).
• Planswift computer estimating software (Preferred, but not required).
• Experience with installation of steep slope roofing materials, wall cladding materials and flooring materials would be preferred.

• Must have an Associates or Bachelor’s degree in Construction Management, Engineering, Architectural Engineering, Architecture,…