Senior Manager, Operational Excellence – Service Sales

Senior Manager, Operational Excellence — Service Sales

The Senior Manager, Operational Excellence — Service Sales is responsible for strengthening the operating discipline, process consistency, and execution rigor that enable Global Services to drive scalable Service Sales growth. This role partners with global and regional Service Sales leaders, Service Operations, Finance, Analytics, Commercial Operations, and enablement teams to improve the consistency, visibility, and effectiveness of Service Sales execution.

• Partner with global and regional Service Sales leaders to strengthen the Service Sales operating model, ensuring clear ownership, consistent execution, and alignment to growth priorities.
• Support adoption of VCROE-aligned Service Sales processes, tools, and manager routines to improve sales consistency, opportunity progression, customer engagement, and execution accountability across regions.
• Support business leaders with structured analysis, modeling, and recommendations that improve Service Sales performance, commercial productivity, customer engagement, and execution discipline.
• Drive governance routines for Service Sales execution, including pipeline health, forecast quality, contract attach performance, renewal readiness, quote progression, deal governance, and action tracking.
• Operationalize global governance cadences to monitor execution against annual operating plans, identify roadblocks, elevate risks, and recommend adjustments to strategy, tactics, or execution based on business results and regional feedback.
• Lead continuous improvement initiatives that simplify Service Sales processes, reduce process variation, and improve how opportunities progress from identification through renewal, proposal, close, and handoff.
• Develop and maintain standardized Service Sales process frameworks, including sales motions, role clarity, RACI alignment, stage‑gate expectations, governance checkpoints, playbooks, and best‑practice templates.
• Partner with Sales, Service Operations, Finance, Analytics, and Commercial Operations to define standard Service Sales KPIs, dashboards, and operating reports for leadership reviews, QBRs, regional interlocks, and governance meetings.
• Support deployment and adoption of Service Sales tools, reporting standards, and enablement processes across regions, balancing global consistency with appropriate local flexibility.
• Improve visibility and accountability around key commercial execution metrics, including pipeline quality, forecast discipline, attach rate execution, renewal readiness, quote cycle performance, conversion progress, and governance follow‑through.
• Translate VCORE‑aligned operating model requirements into practical training, playbooks, job aids, templates, and manager coaching materials in partnership with training and enablement teams.
• Lead cross‑regional working sessions to identify process gaps, capture best practices, resolve barriers, and accelerate adoption of common Service Sales standards.
• Support strategic Service Sales initiatives by maintaining milestone tracking, risk and dependency visibility, decision logs, and action‑item accountability across regions and functions.
• Promote a continuous improvement culture within Service Sales by applying structured problem solving, Lean thinking, performance transparency, and cross‑regional learning.
• Develop and reinforce global operational standards and process expectations for Service Sales while allowing for regional adaptation where market conditions require flexibility.
• Lead change management activities that support adoption of new Service Sales processes, tools, governance routines, reporting requirements, and enablement practices.
• Engage senior stakeholders to drive…