Manager, Business Process Improvement and VOS

• The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

• Calibrates learning depth to the problem
• Knows when to lean on SMEs vs. invest in going deeper
• Exposure to 2+ process areas

• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
• Significant contributor on medium projects
• Lead value stream and process mapping workshops
• Prepare flowcharts and reporting packages
• Perform root cause analysis
• Identify AI and automation opportunities

• Comfortable with L2-sponsored stakeholders
• Can facilitate cross-functional working sessions independently
• Partner with IT for system and tool implementations
• Partner with business leaders on policies and procedures
• Liaise with Learning and Development
• Executes training
• Moderately complex
• Identifies root cause and structures solutions independently
• People & Team Impact:
• Holds team to commitments

• Selects appropriate CI methods for context
• Utilize VOS governance to plan, facilitate, and manage BPI initiatives
• Create and maintain projects in Service Now

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
• Intermediate knowledge in all areas of project planning, development, management, and implementation.

• 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
• Experience in an international and culturally diverse organization.

• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

• Ability to analyze data, make informed decisions, and solve complex problems.

• Intermediate experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite.
• Project management experience and familiarity with Agile process improvement.

• No special physical requirements.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

• High-Performance Culture
• Customer Focus
• Operational Excellence

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Learn and seek out development

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit  to learn more.

No calls or agencies please. Vertiv will only…