Manager, Product Modernization, Retail Insurance

Location: Toronto

Final date to receive applications:10/08/2026

Address:250 Yonge Street Job Family Group:

Customer Solutions#bmoinsurance

As Manager, Product Modernization, you will support the evolution of BMO's retail insurance products through ongoing product enhancements, customer-focused improvements, and modernization initiatives. You will work across Retail Insurance, Actuarial, Personal Banking, frontline channels and delivery partners to design an offering that is relevant, differentiated and easy for customers and employees to navigate. From opportunity assessment through implementation, you will support the execution of the product enhancements and coordinated delivery across key stakeholders.

This is a high-visibility opportunity for a curious product thinker who can challenge the status quo, build momentum across teams and apply new capabilities to how product work gets done.  Key Accountabilities Product Modernization & Market Intelligence Identify, recommend and execute retail insurance product enhancement opportunities that support the product modernization roadmap, including changes to product features, coverage levels, limits, eligibility criteria and benefit structures.

Lead competitive market intelligence across Retail Insurance products and adjacent lending experiences, leveraging customer insights, sales feedback and global market trends to identify opportunities to strengthen product competitiveness and customer value.

Develop evidence-based recommendations and business cases for product enhancements, assessing customer value, commercial potential, investment requirements, trade-offs, risks, and implementation considerations.

Championing the thoughtful use of AI and emerging capabilities to accelerate market intelligence, uncover customer and product insights, and improve how modernization opportunities are evaluated and prioritized.

Partner with cross-functional stakeholders to support implementation and delivery of approved product enhancements and modernization initiatives.

Customer, Sales & One Client Experience Bring the voice of the customer and frontline into product design through research, feedback loops and experience validation across the end-to-end journey. Partner with Actuarial, Personal Banking lending teams, distribution leaders and customer-facing channels to connect lending and insurance experiences in support of One Client. Commercial, Analytical & Digital Mindset Partner with key stakeholders to assess the expected benefits, investment requirements and delivery effort of product opportunities, helping prioritize the modernization roadmap and support funding conversations.

A forward-looking digital mindset, with the curiosity and judgment to identify where AI and automation can strengthen product insights, decision-making and team efficiency.

Cross-Functional Leadership & Delivery Act as a key business partner for Retail Insurance product modernization initiatives, connecting product direction, customer outcomes, commercial priorities and delivery decisions. Mobilize partners across Retail Insurance, Personal Banking, User Experience, Technology, Operations, Business Enablement, Compliance, Risk and Legal. Qualifications 5 or more years of relevant experience in product management, product modernization, business transformation, financial services, banking or insurance.

Strong product knowledge and experience with creditor insurance, lending or related financial services are assets. University degree in Business, Commerce, Finance, Economics, Insurance or a related discipline, or an equivalent combination of education and experience, is an asset. Why Join Us This is an opportunity to shape a high-impact product modernization agenda at the intersection of insurance,…