Customer Support Representative

Overview

Customer Support Representative

Berlin, OH

If you love talking with people, finding quick solutions, and making someone's day easier, this steady on-site Customer Support Representative role could be a great fit.

• Strong Job Security: This is an essential service company built to remain steady, even in uncertain economic times.
• Connected Work Environment: Work with a close-knit team while serving customers from different states and cultural backgrounds.
• Supportive Management: Leadership checks in, listens, and takes employee needs seriously.
• Intentional Leadership: Decisions are made thoughtfully, with care for employees and long-term stability.

Ring-Tele is a faith-based telecom service provider offering home phone and small business solutions, primarily serving the Plain community. The company values integrity, thoughtful decision-making, and flexibility, and is known for a supportive culture and long-term job stability.

• Answer customer calls and serve as the first point of contact.
• Help customers with basic troubleshooting, service questions, and account updates.
• Assist with device setup and feature changes.
• Use company systems to look up information and document customer calls.
• Forward issues that require deeper troubleshooting.
• Follow up on open issues to make sure customers are taken care of.
• Explain products and services clearly and helpfully.

• Experience: Previous customer service experience is preferred, but we provide training.
• Service-minded: Enjoys helping people, listens well, and approaches customer questions with patience and care.
• Steady Under Pressure: Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues.
• Coachability: Open to feedback, willing to learn, and comfortable growing skills through training.
• Trustworthy: Acts with integrity, professionalism, and respect in every interaction.
• Computer Basics: Comfortable using a computer for everyday tasks like data entry and looking up information.
• Detail-oriented: Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.

• $27-$30/hour, based on experience
• Full-time Monday-Friday with one Saturday per month (40-45 hours per week)
• Health insurance stipend
• Paid time off & paid holidays
• Supportive, values-driven workplace that prioritizes integrity and flexibility

Apply today to be considered for this full-time Customer Support Representative position with Ring-Tele. Candidates interested in customer service, phone support, basic technical troubleshooting, and working in a values-driven telecom environment are encouraged to apply.

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• Customer Service Experience