German-Speaking Insurance CSR in Greece

Mercier Consultancy MD is excited to present an exceptional opportunity for German Speaking Customer Service Representatives for a leading Insurance Company, with the exciting prospect of working in Greece. This role is perfect for individuals who are multilingual, enjoy helping clients, and want to experience life in a beautiful Mediterranean setting.



Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and customer support via phone, email, and chat in German
• Provide comprehensive information about policy details, coverage options, and premium rates to customers
• Assist clients throughout the claims process, ensuring timely and accurate resolutions
• Resolve customer complaints and issues efficiently, focusing on enhancing customer satisfaction
• Document customer interactions accurately in the CRM system for effective management
• Work closely with internal teams to improve service delivery and customer experience
• Stay updated on insurance industry trends and company offerings to provide relevant assistance

• Fluency in German (both written and spoken) is essential; knowledge of English and Greek is a plus
• Previous experience in customer service, preferably within the insurance industry
• Strong communication skills with an ability to explain complex insurance concepts clearly
• Excellent problem-solving abilities and a proactive attitude towards customer needs
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with CRM software and other customer service tools is desirable
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..