Bi-Lingual Care Team Agent

About Exact Medicare

At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us—and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.

• Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
• Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
• Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
• Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.

We are seeking a motivated and client-focused Bilingual Care Team Agent (English/Spanish) to join our team. In this role, you will serve as a key point of contact for our existing clients, ensuring their satisfaction, addressing their needs, and helping them access the full value of our services.

Additionally, other duties and responsibilities may be assigned at management’s discretion.

• Client Outreach:
  Proactively engage with clients daily via phone calls and text to provide support, gather feedback, and ensure client satisfaction.
• Communications:
  Coordinate and execute the distribution communications to keep clients informed about new offerings and updates.
• Service Consultation:
  Identify opportunities to introduce ancillary services that may benefit clients.
• Carrier Coordination:
  Contact insurance carriers on clients’ behalf to resolve inquiries, facilitate services, and ensure smooth communication.
• Mission Alignment:
  Uphold our commitment to alleviating challenges, enhancing client satisfaction, and maximizing the value of our services.

• Fluent and bilingual in English and Spanish (required).
• Strong communication and interpersonal skills.
• Comfortable with high-volume outreach and building rapport over the phone.
• Organized, detail-oriented, and able to manage multiple tasks.
• Proactive mindset with the ability to identify client needs and connect them with solutions.
• Prior customer service, outreach, or client relations experience preferred.