Group Training Specialist

Location: Toronto

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for a Group Training Specialist to join our Customer Education team in Vancouver, Calgary or Toronto.

The Group Training Specialist leads instructor-led product training sessions that accelerate customer adoption with Clio's products. You will deliver high-impact training sessions that ensure every customer achieves value quickly. Through engaging facilitation and personalized support, you will create an exceptional onboarding and expansion experience that builds customer confidence, satisfaction, and long-term success.

What your team does

Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced training programs, live training events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.

Who you are

The successful candidate will be an engaging facilitator and brand ambassador for Clio who is passionate about helping customers achieve meaningful outcomes through effective, outcome-focused live training experiences. They are motivated by solving customer challenges and empowering firms to adopt Clio's products with confidence and success.

What you'll work on

Training Delivery and Facilitation

* Deliver live product training sessions that help customers onboard successfully and adopt Clio's products with confidence.

* Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.

* Participate in special events including, customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge.

Content Quality and Accuracy

* Update instructor-led courseware based on training delivery experience, customer feedback, and Clio product upgrades to ensure content remains accurate and relevant.

* Collaborate cross-functionally to align outcomes of instructor-led training classes content with customer onboarding, adoption, and expansion initiatives to ensure consistent messaging and integration across programs.

Collaboration and Customer Experience

* Capture and share customer feedback and insights that strengthen other Customer Education work-streams and initiatives.

* Prepare and coach Clio team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow-up activities that strengthen overall team performance.

Performance and Process Improvement

* Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics.

* Support initiatives that enhance the customer training experience across programs and perform additional duties as required to support team and company success.

What you may have

* 2+ years of experience in training facilitation, instructional delivery, or customer education within a fast-paced, high-growth environment.

* A university degree or equivalent experience in a related field (e.g., education, business, communications, media production, or social sciences).

* Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.

* Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.

* Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability.

* Deep curiosity and capability to rapidly learn new software products, workflows, and legal industry concepts.

* Exceptional communication and interpersonal skills, with a natural ability to build trust and confidence with customers and internal partners.

Serious bonus points if you have

* Experience delivering customer or employee training programs in a SaaS or technology-driven environment.

* Familiarity with legal technology or other professional services software (e.g., CRM, case management, or project management tools).

* Proven ability to adapt facilitation style to diverse audiences and customer segments.

* A track record of driving measurable outcomes like adoption, retention, or satisfaction through effective group learning experiences.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

* Competitive, equitable salary with top-tier health…