German Speaking Support Agent - Logistics | Greece

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies.
• Effectively resolve customer complaints and issues to maintain high satisfaction levels.
• Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries.
• Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer support, particularly in the logistics or transportation sector, is preferred.
• Strong communication skills with a focus on customer satisfaction and engagement.
• Excellent problem-solving abilities and a proactive approach to customer issues.
• Familiarity with CRM systems and logistics software is beneficial.
• A willingness to relocate to Greece for this position with paid relocation support.
• A dedication to providing exceptional service in a fast-paced environment.

Benefits