Senior Customer Operations Specialist - Italian Market

As Senior Customer Operations Specialist
, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate a big part of your time to continuous improvement, project coordination, and change management, while maintaining oversight of critical opeartional flows. You identify inefficiencies, lead optimization initiatives, and collaborate closely with IT and supply chain partners to bring new solutions to life.

Key contributions of this role include:

• Leading CI initiatives that simplify processes, reduce manual interventions, and improve system reliability. Resulting in faster resolution times and lower customer effort
• Managing medium complexity projects and contributing to larger cross‑functional programs that increase customer satisfaction and operational efficiency
• Coordinating and executing end‑to‑end regression testing during system upgrades or changes to ensure process continuity and minimize service disruptions
• Monitoring automated order, delivery, and invoicing flows (EDI, web portals, robotic processes) and driving structural improvements based on root cause analysis
• Acting as a key liaison between Customer Operations, IT, and supply chain teams to align on system enhancements that directly benefit the customer experience
• Providing expert support in handling complex customer and logistics inquiries, ensuring clear communication and proactive issue resolution