Client Services Specialist II - Agent Services Call

Our Client, a Retail Pharmacy company, is looking for a Client Services Specialist II - Agent Services Call Center for their Franklin, TN/Hybrid location.

• Possesses knowledge all client health products available to the senior market.
• Gives guidance with sales inquiries.
• Manages various software applications while taking calls when needed and documents processes effectively.
• Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams.
• Navigates and instructs the customer on how to use agent support website.
• Completes sales orders and requests for materials.
• Trains and mentor other employees if needed.
• Assist Supervisor and Manager with providing support to the team.
• Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.
• Anticipates agent’s needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).
• May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools.
• Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.

• Customer Service - 1-3 Years of Experiences
• Strong Analytical Skills
• Basic computer skills
• Insurance Knowledge – Plus
• Critical Thinking
• Multi-Tasking
• Written and verbal communication are necessary skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization
• Working knowledge of problem solving and decision‑making skills
• High School Diploma required; associate’s degree preferred.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.