German Speaking Support Agent - Logistics | Greece

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs.

• Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat
• Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking
• Manage and effectively resolve customer complaints to ensure a positive customer experience
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up
• Work closely with logistics teams to address customer issues and improve service efficiency
• Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers

• Fluency in German (both written and spoken) is essential; knowledge of English is an advantage
• Prior experience in customer service, particularly in the logistics or transportation industry, is preferred
• Excellent communication skills with a focus on creating positive customer experiences
• Strong analytical and problem-solving abilities to navigate customer inquiries effectively
• Familiarity with CRM systems and customer service software is beneficial
• A strong team player with the ability to work independently and manage multiple tasks
• A commitment to providing high-quality service and support to customers

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..