German Speaking Support Agent - Logistics | Greece

Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.

• Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat
• Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies
• Effectively manage and resolve customer complaints to maintain high satisfaction levels
• Document all customer interactions accurately in our CRM system to ensure comprehensive support
• Collaborate with logistics and operations teams to provide timely solutions and updates to clients
• Stay informed about service offerings, industry trends, and company policies to provide accurate information

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage
• Experience in customer service, preferably within the logistics or supply chain sector, is preferred
• Strong communication and interpersonal skills, with a focus on customer experience
• Excellent organizational skills to manage multiple inquiries simultaneously
• Familiarity with CRM systems and customer support software is beneficial
• Ability to work independently in a fast-paced environment
• A commitment to delivering high-quality service and ensuring customer satisfaction

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..