Portuguese Speaking Customer Service Green Energy in Greece

Description

Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives with a passion for green energy in Greece. This role is perfect for individuals who are dedicated to sustainability and customer support. As a member of our customer service team, you will assist customers in Portuguese, helping them with inquiries related to green energy products and services.

• Manage customer inquiries regarding green energy solutions, renewable energy sources, and service-related questions via phone, email, and chat in Portuguese.
• Provide detailed information on energy products, pricing, and sustainability initiatives.
• Assist customers with installation inquiries, service schedules, and maintenance information.
• Resolve customer issues and complaints promptly, ensuring a top-notch experience.
• Document all customer interactions accurately in the CRM system for reference.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about the latest developments in green energy technologies and company offerings.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is an advantage.
• Experience in customer service, preferably in the energy or sustainability sector.
• Strong communication skills with a customer-focused attitude.
• Ability to troubleshoot and handle customer inquiries effectively.
• Excellent organizational skills and the capacity to manage multiple inquiries simultaneously.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.