German Speaking Customer Service Telecommunications - Greece

Overview

Mercier Consultancy MD is thrilled to present a fantastic opportunity for German Speaking Customer Service Representatives working for a prominent Telecommunications Company in Greece. This role is perfect for individuals who are passionate about technology and enjoy providing exceptional customer support. As a representative, you will assist clients in German, helping them navigate their telecommunications needs while experiencing the beautiful culture of Greece.

• Address customer inquiries related to telecommunications services, plans, and technical support through phone, email, and live chat in German
• Assist customers with account management, billing questions, and service modifications
• Guide clients through product features and troubleshooting technical issues effectively
• Document customer interactions accurately in our CRM system for future reference
• Collaborate with technical teams to resolve complex customer issues promptly
• Stay updated on telecommunications trends, products, and services to deliver knowledgeable support

• Fluency in German (both written and spoken) is essential;
  English proficiency is advantageous
• Previous experience in customer service, particularly in the telecommunications sector, is preferred
• Strong communication and interpersonal skills, with a dedication to customer satisfaction
• Excellent problem-solving abilities and the capacity to remain calm under pressure
• Ability to multitask and manage inquiries efficiently in a fast-paced environment
• Proficient in using customer service software and CRM systems
• Willingness to work flexible hours, including evenings and weekends as required
• Relocation to Greece or ability to work onsite in Greece is necessary

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..