Call Center Customer Service Representative

Benefits

• Employee discounts
• Health insurance
• Wellness resources

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.

• Open New Work Order
• Greet customers in a friendly and professional manner
• Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
• Open customer’s work order in an efficient and timely manner
• Verify unit’s warranty and email warranty company for verification if necessary
• Transfer call to appropriate department (scheduling, triage, etc.)
• Note work order with necessary details (technician initials, warranty information, etc.)
• Ensure work orders are placed in proper status and job type within Dispatchtrack
• Look Up Existing Work Order
• Greet customers in a friendly and professional manner
• Obtain all information from the customer to look up existing work orders (name, phone, etc.)
• Verify what the customer is asking for (part eta, status update, etc.)
• Determine if call needs to be transferred to another department
• Verify customer's address and phone numbers before transferring the call
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon timeframe.

• A self-starter with strong multitasking skills
• Someone that can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

• High School Graduate or GED
• Strong computer skills with efficiency in Microsoft Office suite
• Strong interpersonal skills

The company reserves the right to add or delete from the job description as needed.