German Speaking Customer Service Automotive - Greece

Overview

Mercier Consultancy MD is excited to present a fantastic opportunity for German Speaking Customer Service Representatives for a renowned Automotive Company, with the option to work in Greece. This role is ideal for individuals who are passionate about the automotive industry and dedicated to providing top-notch customer support. As a representative, you will assist customers in German, addressing their inquiries related to automotive products and services.

• Handle customer inquiries regarding automotive products, services, and vehicle maintenance via phone, email, and chat in German
• Provide accurate information about vehicle features, pricing, and warranties
• Assist customers with technical issues related to vehicles and ensure prompt resolution of concerns
• Resolve customer complaints efficiently, ensuring high satisfaction levels
• Document all customer interactions and feedback in the CRM system for tracking and follow-up
• Collaborate with other departments to enhance service delivery and improve customer satisfaction
• Stay informed about the latest automotive trends and company promotions to provide relevant assistance

• Fluency in German (both written and spoken) is essential;
  English proficiency is a plus
• Previous experience in customer service, ideally within the automotive or related industry
• Strong communication skills and a customer-oriented approach
• Ability to troubleshoot and respond to technical inquiries effectively
• Excellent time management and organizational skills to handle multiple tasks in a busy environment
• Familiarity with automotive products and customer management software is desirable
• Willingness to work flexible hours, including evenings and weekends as needed
• Relocation to Greece is required for this position

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..