Sales Support Administrator II

ADI Global Distribution is North America’s leading wholesale distributor of security and low-voltage products, with over 70,000 products from more than 500 leading manufacturers. As Resideo’s premier distribution business, ADI Global Distribution takes pride in having the largest and most well-trained team of sales and technical professionals that can help customers prosper in this exciting and growing marketplace. More importantly, we understand the business of customer service.

For over 20 years we've built a company that was designed with the customer in mind. ADI Global Distribution solutions include Intrusion, Fire, Video Surveillance, Access, Power, A/V, Network Systems, Telephony, Central Vacuum, Tools & Hardware, and Wire & Cable.

Our people are the reason why ADI Global Distribution is considered the best in the industry and with more than 100 store locations conveniently located across North America, we are always on the lookout for great talent to add to our winning team.

JOB DUTIES:

• Complete administrative work associated with the sales process to include high-volume estimated ship dates, order tracking, and part substitution options
• Address incoming calls/emails regarding ship dates, tracking, and product lead times
• Identify opportunities for process improvement, and correct procedural or systemic problems.
• Provide outstanding customer service and assist with the resolution of customer inquiries.
• Drive business growth through accurate and timely responses to customers
• Understand ADI/Resideo products, systems, and procedures
• Understand/knowledge of price quotes and project registration process
• Provide Excellent Customer Service
• Take ownership of requests/tasks and drive them to closure
• Work with Analysts to understand report/metric development based on customer needs

YOU MUST HAVE:

• Prior customer service experience
• Some experience in the field

WE VALUE:

• Strong interpersonal skills
• Ability to diffuse a conversation or email exchange without conflict or confrontation.
• Ability to take initiative and work with limited direction
• Proficient in Teams, Excel, Access, Word, PowerPoint, and Outlook
• Great work ethic to get the job done while maintaining high business ethics standards

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