After-Sales Support Team Lead | KPI-Driven Leader
Listed on 2026-05-29
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
Blockchain / Web3, HelpDesk/Support
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css="" ="default"]Key Responsibilities[/_text][fancy-ul ="" icon="icon-star" color="Accent-Color" alignment="left" spacing="15px" ="default"]
- Leadership, coordination, and coaching of the KUD After Sales team
- Defining and communicating measures to achieve set targets, and evaluating their effectiveness
- Improvement and conceptual development of the service strategy
- Development and responsibility for revenue in the area of customer support
- Development of measures and tools to optimize process workflows (repair or recalibration processes), KPI tracking, and productivity enhancement
- Content support for improving the external presentation of our service products and offerings
- Paid vacation
- Annual bonus
- Basic commercial knowledge
- Initial experience in team leadership and management
- Confident demeanor, strong communication skills, and assertiveness
- High sense of responsibility, commitment, and resilience
- Quick comprehension skills, strategic thinking aligned with the company and its products
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