Strategic Accounts Associate

Location:

Holland, OH, United States

Job

Position Title:

Strategic Accounts Associate

• Process a fast paced, high volume of emailed Work Order requests submitted by customers utilizing Third Party Work Order Management Systems, ensuring accurate updates and timely workflow execution.
• Provide courteous, friendly, and efficient customer service via telephone, email, and Work Order communications to both external and internal customers, ensuring consistent, helpful, and solution focused support.
• Provide timely and reliable follow up on all open Work Order requests, maintaining organized tracking and ensuring efficient resolution.
• Serve as a priority customer concierge by coordinating between Schindler service, sales, and management teams to schedule service requests, repair upgrades, testing, proposals, and other customer needs submitted through Third Party Work Order systems.
• Coordinate with Field Staff and Strategic Account Managers to manage customer expectations by monitoring work order SLAs and maintaining clear communication with customers through detailed work order notations.
• Follow the Standard Escalation Procedure to address and resolve open customer concerns promptly and effectively.
• Provide regular reports on open customer requests to both internal and external stakeholders using Microsoft Excel, ensuring accurate data tracking and clear visibility into request status.
• Upload sales proposals to Third Party Work Order systems on behalf of Schindler sales staff and promptly notify sales and superintendent teams when customer responses are received.
• Participate in customer conference calls alongside Strategic Account Managers and Priority customers, providing updates, addressing inquiries, and supporting effective communication.

• Minimum Education Level: High School Graduate
• ELEC/MECH Engineering, drawing and BOM knowledge
• Manufacturing process, equipment, routing knowledge
• Multiple task management and project management skills
• Problem solving skills or Lean Six Sigma experience
• Engineering understanding (mechanical and electrical; print reading)
• Supply Chain and Industrialization knowhow and experience
• Analytical competency (data mining, problem analysis; strong Excel skills) (1-3 years)
• Strong communication and interpersonal skills
• SAP knowledge of material management, including design and implementation

• Fully vested 401(k) match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
• A wide range of development opportunities to boost professional and leadership growth

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.