Call Center Customer Service Representative Job Franklin Furnace Ohio USA,Customer Service/HelpDesk

Location: Franklin Furnace

Benefits:

Employee Stock Ownership Program
Dental insurance
Employee discounts
Health insurance
Vision insurance
Wellness resources

Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner.

The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.

Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.

The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:

Open New Work Order

Greet customers in a friendly and professional manner
Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
Open customer’s work order in an efficient and timely manner
Verify unit’s warranty and email warranty company for verification if necessary
Transfer call to appropriate department (scheduling, triage, etc.)
Note work order with necessary details (technician initials, warranty information, etc.)
Ensure work order’s are placed in proper status and job type within Dispatchtrack

Look Up Existing Work Order

Greet customers in a friendly and professional manner
Obtain all information from the customer to look up existing work orders (name, phone, etc.)
Verify what the customer is asking for (part eta, status update, etc.)
Determine if call needs to be transferred to another department
Verify customer's address and phone numbers before transferring the call

Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.

Qualities:

A self-starter with strong multitasking skills
Someone that can work independently or within a team environment
An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Minimum Qualifications:

High School Graduate or GED
Strong computer skills with efficiency in Microsoft Office suite
Strong interpersonal skills

Company reserves the right to add or delete from job description as needed

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.