Customer Service Rep; Day shift

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Full Time Newton, NC, US

4 days ago Requisition

As our Customer Service Representative (8:00am-5:00pm), you will support customers and internal teams by providing exceptional service and ensuring accurate order processing and issue resolution.

• Enter and process customer orders accurately, including electronic orders received through customer web portal applications.
• Utilize customer web portals to manage, track, and process orders efficiently while ensuring timely and accurate order fulfillment.
• Communicate with customers via phone and email to confirm orders and provide order-related updates.
• Maintain and update customer account information, including contact details and billing contacts.
• Respond to customer inquiries and provide exceptional customer service support.
• Investigate and resolve order discrepancies, billing issues, and customer complaints by coordinating with internal departments.
• Process customer returns, credit memos, and invoice corrections while ensuring accurate documentation and recordkeeping.
• Maintain organized electronic and physical filing systems and provide customers with requested documentation, including invoices, packing slips, and related records.

• Strong written and verbal communication skills with the ability to interact professionally with customers and team members.
• Excellent customer service and interpersonal skills, including the ability to present information clearly and effectively.
• Basic math proficiency, including working with percentages, ratios, decimals, and calculations related to order processing.
• Attention to detail and the ability to manage multiple tasks while maintaining accuracy.
• Proficiency with Microsoft Office applications, including Excel and Word, as well as data entry systems and customer web portal applications.

• High school diploma or GED required; 1–3 months of customer service, administrative, order entry, or related experience preferred.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Monday
  - Friday, 8:00am-5:00pm
• Paid Time Off:
  Generous paid time off for you to recharge
• Flexible Time Off:
  Two (2) additional floating paid floating holidays
• Wellness PTO:
  Two (2) hours of PTO for annual preventative care, including physical, or vaccinations
• Health:
  Affordable medical, dental, and vision plans, plus HSA and FSA options
• Wellness:
  Complimentary screenings and wellness assessments
• Fitness:
  Discounted YMCA/gym memberships, fitness classes, and wellness challenges
• Mental Health:
  Confidential support resources for life and well-being
• Retirement:401(k) with company match
• Leave Benefits:
  Paid parental leave
• Professional Development:
  Tuition reimbursement and career growth opportunities
• Employee Discounts:
  Enjoy discounts through select SARSTEDT partners

SARSTEDT is an equal opportunity employer. We believe that inclusion creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.