Customer Service Representative

Customer Service Representative at Coventya

We are seeking a detail-oriented Customer Service Representative to support staff, manage daily operations, and ensure high-quality customer service. The role includes order entry, invoicing, handling inquiries, and maintaining accurate documentation.

• Answer and direct incoming calls professionally, politely, and courteously.
• Process entire customer orders: enter orders into Chempax, send confirmations, and invoice after shipment.
• Maintain diplomacy and tact in upset or escalated interactions.
• Follow up in a timely manner to ensure customer satisfaction.
• Take accountability for all job‑related decisions, actions, and directives.
• Provide feedback to the Customer Service Manager on potential problems or improvement areas.
• Maintain accurate documentation in required systems.
• Implement feedback from the Plant Manager to improve customer service.
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using computer systems, paperwork, and sales personnel.
• Follow up on unresolved customer inquiries.
• Identify trends in customer calls and alert the Plant Manager.
• Perform other duties as assigned.

• High school diploma or GED plus 1‑2 years related experience and/or training, or equivalent education/experience.
• Strong verbal and written communication skills: reading and interpreting safety rules, operating instructions, procedure manuals; writing routine reports and correspondence.
• Basic math skills: calculating discounts, interest, commissions, and applying algebra and geometry.
• Reasoning ability: applying common sense to instructions and solving problems with multiple variables.
• Computer proficiency in Microsoft Word, Excel, and Chempax.
• Ability to sit for extended periods, use hands to type and move objects up to 20 lb.
• Can walk, stand occasionally, reach, kneel, or crouch as needed.
• Ability to work in moderate noise environments.

Physical and work‑environment demands are described above.