Customer Service Representative; Dutch - Lisbon, Portugal

Customer Service Representative (Dutch) - Lisbon, Portugal

Are you ready to deliver top-notch customer service while enjoying life in Lisbon, a vibrant capital that blends history, sunshine and quality of life? We are looking for a Dutch-speaking Customer Service Representative to join our international support team and help serve clients with clarity, empathy, and professionalism.

What you’ll do

• Handle customer enquiries in Dutch (and English when needed), delivering friendly, accurate and efficient support across different channels (phone, email, chat).
• Assist clients by answering questions, resolving issues, explaining services or products, and maintaining high standards of customer experience.
• Maintain and update client records and interaction logs using internal software ensuring accuracy and confidentiality.
• Collaborate with internal teams (sales, operations, technical support, etc.) to manage cases, escalate problems when needed, and ensure a smooth customer journey.
• Provide clear, professional communication and maintain a positive, client-focused attitude in a multicultural, multilingual environment.

What we’re looking for

• Native or fluent Dutch (written and spoken). Good command of English is a plus.
• Previous experience in customer service, support, helpdesk or similar roles is an advantage.
• Strong communication and interpersonal skills patient, empathetic, and able to build rapport with clients.
• Good organisational skills, ability to work with databases or ticketing systems, and attention to detail.
• A proactive, service-oriented mindset and readiness to work in a fast-paced international environment.

What’s on offer

• Competitive salary and benefits package, suited to your experience and performance.
• A full-time, stable position in a supportive international team with opportunities to grow and learn.
• The chance to live and work in Lisbon enjoying its dynamic culture, pleasant climate, and a lifestyle many expats find attractive.

Why Lisbon?

• Lisbon is frequently rated among the best cities for expats to live in. Many report a high quality of life thanks to a friendly community, welcoming culture, and Mediterranean-style freedom to mix work and leisure.
• The city offers a rich cultural scene, pleasant weather, access to beaches and historic neighbourhoods plus cafés, international cuisine and a vibrant social life.
• For expats or multilingual professionals, Lisbon provides a multicultural, international-friendly environment where you can combine a career with a balanced, fulfilling lifestyle.

If you speak Dutch fluently, enjoy helping people and are drawn to the idea of living in a sunny, cosmopolitan European capital this Customer Service Representative role in Lisbon could be an excellent match.