Order Admin

Order Admin

Location:

Guadalajara, Mex, Hybrid Duration:
Fulltime

Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer’s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples:
Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.

Years of experience needed 2–3

Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.

Fluently communicate in English and Spanish

Work closely with internal teams to identify system requirements

High level of communication in general

Able to meet client needs and offer the best solution.

Sensitive communication

Achievement of process knowledge and ongoing education based on implementation of transformational initiatives

Case documentation within assigned systems or platforms as per business requires

Achievement of Specific Schedules for coverage of assigned activities

Proficiency at Microsoft Office and Internet Browsers

Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters

Following HP’s guidance on resolving basic system connectivity issues

Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality

Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent.