Customer Support Specialist French & English Speaker
Job in
Lisbon, Columbiana County, Ohio, 44432, USA
Listed on 2026-07-01
Listing for:
HR4ALL
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, French Customer Service, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: Lisbon
Customer Support Specialist French & English Speaker
Lisbon, Portugal Or refer someone Job Openings Customer Support Specialist French & English Speaker
Your Role- Deliver accurate, polite, and professional support via phone, email, or chat
- Assist customers from the French market with their queries regarding household appliances
- Provide tailored solutions and clear information based on internal processes and quality standards
- Identify sales opportunities when appropriate, ensuring alignment with customer needs
- Maintain high service levels by following Quality Guidelines and KPIs
- Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
- Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday (Days off: Sunday and one additional rotating day)
- Fluency in French (C1/C2) and English (B2 or above)
- Previous experience in customer service or a similar role is preferred
- Strong communication skills and customer empathy
- Ability to adapt to different types of customers and resolve issues efficiently
- Motivation to learn and grow in a fast-paced and dynamic environment
- Team spirit and a proactive, solutions-oriented mindset
- Opportunity to work for an innovative and globally recognized brand
- On-site position in Lisbon, in a modern office with an international team
- A supportive and multicultural work environment with ongoing training
- Clear career progression path and performance-driven recognition
- Structured onboarding to help you succeed from day one
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