Call Center Representative

Want to make a difference in the lives of your Greater Miami Valley neighbors? As a local, not-for-profit financial cooperative, we’re here to help Ohioans achieve more.

MyUSA Credit Union is an equal opportunity employer and service provider. We welcome all qualified candidates who want to join a progressive team to apply!

Location:

Moraine, OHIO

Job  | # of Openings: 1

We are seeking interested candidates for a Call Center Representative at our Moraine location. MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the service that they provide as well as their ability to recommend products and services that best meet the member's financial needs.

• Accurately process member transactions.
• Successfully refer products and services to new and existing members through anticipating the members’ financial needs.
• Provide exceptional service via telephone by interviewing and counseling members and potential members regarding their financial service needs.

• Live the values:
  Positive Empowerment, Compassionate Relationships, Transformative Service, and Collaborative Innovation.
• Strong organizational skills to provide a high level of accuracy for transactions.
• Possess team attitude and professionalism at all times.
• Strong computer skills and ability to operate standard office equipment.
• Minimum High School Diploma or equivalent.

Job Type: Full-time

• 401(k) Matching to 5%, immediately vested.
• Company paid Life, AD&D, and Disability Insurance.
• Health Savings Account with employer contribution.
• Several group healthcare program options.

Physical Setting:
Casual office environment.

Schedule:

Day shift operations with flexibility required, including Saturdays (3.5 hours).

MyUSA Credit Union is an equal opportunity employer.