Customer Service Representative | Bank Teller

Customer Service Representative/Bank Teller (Full Time) | Port Clinton/Catawba, Ohio Branch

Position Summary: Provides a variety of customer savings, checking and credit account transactions, as well as customer services. Responsible for comprehensive, prompt and efficient customer transactions. Responsible for promoting other banking products to customers as well as opening new accounts during high volume periods. Balances cash drawer at end of shift and compares totaled amount to computer generated proof sheet.

• Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
• Process customer orders for cashiers checks.
• Provide access to safe deposit boxes following specialized procedures.
• Process ATM transactions and maintains appropriate levels of available cash.
• Balance currency, coin and checks in cash drawer at end of shift.

• Respond to customer questions and follow through on customer requests.
• Answer incoming calls in the absence of branch receptionist.
• Direct customers to appropriate personnel.
• Match customer and potential customer needs to bank products and services.
• Makes referrals to appropriate personnel

• Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.

• Filing as needed including signature cards, ATM applications, maintenance forms, etc.
• Order checks and other customer requested items as needed.
• Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
• Any other duties and/or projects as assigned by Management.

• Education:
  
  High School Diploma
• Experience:
  
  1-2 years cash handling and customer service experience preferred.
• Supervisory Responsibility, if any: none
• Working Conditions:
  
  Required to stand regularly; seating provided. Shifts scheduled during banking operating hours:
  Monday thru Thursday 8:00 AM
  -5:00 PM, Friday 8:00 AM - 6:00 PM, Saturday 8:00 AM
  -12:00 PM.

Genoa Bank offers excellent benefits. We pay 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances. In addition, we offer a 401(k) plan and match 50% up to 8% and offer an additional 4% profit sharing, an Employee Stock Purchase Plan, and generous paid time off.