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Lead Customer Service & Scheduling Coach – Germany
Job in
Germany, Pike County, Ohio, USA
Listed on 2026-07-26
Listing for:
Cargotec Corporation
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Hiab is seeking a Lead Customer Service Coordinator to supervise the development of the customer service team and optimise service scheduling and work-order management. The role focuses on delivering best-in-class proactive support while maximizing the Service Experience and CSAT/NPS scores.
Based in Germany, you will balance customer requirements with technician availability and operational constraints to enable efficient workforce utilisation and strong cross-functional collaboration with
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