Customer Service & Administration Associate

Apr 25, 2023

Full-Time | Office-based | Curepipe | Immediate Start

We’re looking for an organised, friendly and proactive customer service and admin associate to join our growing start-up and support our users in booking their next hotel stay or buying their event tickets.

Ticketbox.mu is a revolutionary platform that has disrupted the ticketing and booking industry in Mauritius. Founded in 2018, our all-in-one platform has quickly become the go-to destination for all ticketing and booking needs in the country. With our focus on user experience and customer service, we have seen a tremendous growth in our user base in the past few years. Our commitment to continuously improving our technology has allowed us to stay ahead of the competition and provide our users with the best possible experience.

With a strong team in place, we are now ready to take Ticketbox.mu to the next level and expand our business. We invite you to join us on this journey and be part of our family.

You will be responsible for customer service and administration, helping our customers using our platform and supporting them throughout their booking process whilst also supporting the team in keeping the platform up-to-date.

• Respond promptly to incoming queries on our social media, phone, emails, Whats App and live chat.
• Providing accurate information about our offers.
• Proactively addressing issues from users to the team in order to continuously improve our product and service.
• Running key operational and administrative processes behind the scenes.
• Follow-up on completed bookings and encourage customer reviews on our platforms.
• Be available and flexible when we have major concert to support the team.

• Full-time role
• Office based job
• Immediate Start

• Be a confident communicator who enjoys interacting with people
• Be organised with the ability to stay on top of multiple task lists, inboxes and a broad set of daily duties.
• Be at ease in responding to messages in both English and French with a versatile tone.
• The ability to take sensible decisions about how to handle customer problems and use your initiative to solve them.
• You will need to pick up new skills quickly and enjoy doing so.
• You can deal with bad feedback and negativity from unhappy customers.
• You’re not phased by changes or introducing new processes and are keen to improve your own processes.
• You are cheerful, enthusiastic about your work and will enjoy helping your colleagues
• You don’t need to be techy but you need to have interest in using technologies.
• Previous customer service experience in a plus.