Customer Service Representative

Company Description Salem-Republic Rubber Company specializes in custom engineered industrial hose, calendered rubber products, and tank linings for OEM, replacement, and specialty markets. For over 40 years, the company has supported a wide range of industries with hose products ranging from 1/2″ to 42″ in inside diameter and lengths up to 80′, with certain products such as Jet Starter hose reaching 60′.

Salem-Republic also offers tank linings in thicknesses from 1/8” to 1/2” and widths from 37” to 56”, tailored to specific industrial applications. Applicants joining the company will be part of a team focused on durable, engineered rubber solutions that help customers meet demanding operational needs.

The Customer Service Representative role is a full-time, on-site position based in Sebring, OH. This role involves responding to customer inquiries by phone and email, providing product information, and assisting with order entry, status updates, and basic troubleshooting. The representative will coordinate with production, sales, and logistics teams to ensure accurate quotes, timely deliveries, and clear communication throughout the order lifecycle.

Daily responsibilities include documenting interactions in internal systems, resolving issues to support customer satisfaction, and proactively following up on open requests. The role also includes supporting continuous improvement of customer service processes and contributing to a positive, collaborative work environment.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries and resolve issues professionally. AR and AP experience would be a welcomed addition
• Experience focused on Customer Satisfaction and Customer Experience, including managing expectations and maintaining strong client relationships.
• Background working as Customer Service Representatives or in similar frontline customer-facing roles.
• Strong communication skills, both verbal and written, and the ability to explain technical or product details clearly.
• Proficiency with basic computer applications and data entry; experience with CRM or ERP systems is beneficial.
• Attention to detail, reliable follow-through, and strong organizational skills in a fast-paced environment.
• Ability to work on-site in Sebring, OH, collaborate with cross-functional teams, and maintain a customer-focused mindset.
• High school diploma or equivalent required; additional education or experience in manufacturing or industrial products is a plus.