Customer Service Specialist

Customer Service Representative I

Sauder Manufacturing was founded in 1945 as a Church furniture Company. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus. Sauder Manufacturing Co. sells in four strategic markets:
Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.

The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential.

• Provide all phases of sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers.
• Coordinating customer orders from multiple plants.
• Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature.
• Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts.
• Responsible for initial order entry, all changes and accuracy of all orders.
• Submit requests for specials to the engineering department based on customer requests.
• Catalogue your correspondences with the customer in the project management system.
• Participate in sales rep training as needed.
• Cross-train within the Customer Service department.
• Other duties include emailing and calling customers for project updates, processing new orders, resolution of details to hit customer deadlines, customer & sales rep inquiries, product & pricing knowledge, and other functions tied to managing an order.

Experience and Knowledge

Required:

• A two-year degree and/or related work experience that match the requirements of this position are beneficial. A high school diploma is required.
• Proficient PC skills including Excel, Word, Outlook, etc. are required.
• Communication skills, both written and verbal, along with telephone etiquette skills.
• Conflict resolution skills are desired.
• Ability to function within a team concept and demonstrate positive and cooperative behavior with customers and co-workers.
• Demonstrate the ability to process orders accurately and in a timely manner and provide exceptional customer care.
• Demonstrate regular and punctual attendance. Standard work hours are M-F, 8-5 pm. Occasional overtime work may be required. Occasional travel may be required.
• Strong problem-solving skills with attention to detail.
• Ability to prioritize and manage multiple responsibilities.
• Demonstrated ability to effectively provide high-level customer service to a large volume of work in a timely and high-quality manner.
• Knowledge of sales tax is a plus.

Key Attributes

Required:

• If you are a customer-oriented individual who has a passion for service excellence, is a team player with high energy that enjoys serving the customer, then this is the right opportunity for you.
• The successful candidate will be a person who has shown a positive attitude while contributing as a member of a team.
• A servant mindset as we work with customers and others within the organization; to offer a memorable customer experience.

Sauder Manufacturing Co. is an equal opportunity employer and gives equal consideration for employment to all qualified applicants.

Benefits for manufacturing associate:

• Medical, prescription, dental for one premium
• Vision
• Company contribution towards Health Savings Account (HSA) with HDHP
• 10 paid holidays per year
• 3 weeks paid vacation from weekly accrual
• 401(k) match and profit sharing plan
• Disability coverage
• Life insurance
• Pay for performance increases
• Tuition reimbursement
• Advancement opportunity
• Sauder Village membership
• Employee referral bonus
• And a sweet furniture discount!

Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran